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We know the winners but what were the scores from this year's Real FD/CBI FDs' Excellence Awards?

We polled more than 750 UK finance directors for the customer satisfaction section of the excellence awards. The FDs ranked their service providers on metrics such as quality and customer service. The winners are the companies that secured the highest level of ratings.Audit firm (Big Four)

Ernst & Young                        7.5KPMG                                       7.5PricewaterhouseCoopers   7.26Deloitte                                    6.85

Audit firm (outside the Big Four)

Grant Thornton           7.76Baker Tilly                    7.63BDO Stoy Hayward    7.59Horwath                       7.5Mazars                         7.26Tenon                          7.11PKF                              6.73


Lloyds TSB    9.11HSBC             7.25RBS                7Natwest         6.71Barclays        6.43

Financial software provider                     

Exchequer                   8.83Access Accounting    8.72Sage Line 50              7.34Iris                                 7.25Great Plains                7.13Open Accounts           7.09Sage Line 500            7.06Pegasus Opera II       6.89Sage MMS                    6.85Sun Systems               6.68(Systems Union)

Financial recruitment agencyMichael Page   6.4Robert Half       6.39Reed                  6.27Hays                   6.18Related articlesWinners of the 2008 Real FD/CBI FDs' Excellence Awards announcedWhat a night!

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Companies embarking on joint ventures (JVs) have high hopes and expectations, focusing on the anticipated benefits such as access to new markets and distribution networks, increased capacity and ultimately growth. But some JVs learn the hard way that whilst risks and costs are often shared, potential failure should not be played down – Sainsbury’s is a recent example.