The contact centre industry is growing at a pace – but customer demands and expectations are changing all the time. So, what are the key factors shaping the future and helping businesses to modernise, and how are they impacting on performance?
Author Rafael Cortes
Rafael Cortes, Foehn head of marketing, explains how harnessing the power of contact centre automation can result in a more positive customer experience.
New technology, automation and new ways of communicating – particularly through social media – have revolutionised the customer service landscape.
Customer behaviour has changed markedly over recent years and contact centres have responded with technology that matches the way customers want to interact with businesses.
Rafael Cortes, Foehn head of marketing, explains why simplicity and intelligence in cloud phone system technology design are key for good user experience, and counter the threat of “burn-out” in the drive for collaboration and transparency in business culture.
Take a good look at your phone system. If it’s more than five years old, it’s probably slowing down your business compared to your competitors. Such has been the acceleration of phone technology over recent years.
Rafael Cortes, Foehn Head of Marketing, gives an overview of the capabilities of cloud communications systems today and what to look out for in the future.
Rafael Cortes, head of marketing at Foehn, explains how cloud phone systems can deliver rapid return on investment and why it’s important not to cut any corners on the journey to deployment.
Following on from a look at which VoIP system is best for your business, Rafael Cortes, Foehn head of marketing, by getting down to the specifics of how a cloud phone system can save money for your business and improve the productivity of your employees.
Rafael Cortes, Foehn head of marketing, explains the options to consider when selecting a VoIP phone system for your business.
Rafael Cortes, Foehn head of marketing, explains why voice and human interaction still play essential roles in the world of multi-channel business communications.
Rafael Cortes, head of marketing at Foehn, analyses the the cost and efficiency gains that can be achieved by integrating cloud technologies – freeing up teams to pursue that sought-after growth.