Real Business

Don’t cut your costs to spite your business. Petty penny-pinching won’t save your bacon.

Colleagues who can’t cope, banking blues and how to catch staff red-handed 

... it is more valuable to a business than any training initiative

Waspish work wear, share schemes and depressed divorcées 

Too many people trust statistics when common sense tells them the truth.

Decency and good manners go much further in business than bullying and double-dealing.

Last month, Alex and I hosted the Timpson Customer Care Award Lunch in our garden. We entertained, with their partners, 50 people who prove personal service has not disappeared from the high street.

Timpo's got the answers on sociable sales people, cash hand-outs and unproductive staff meetings.

Timpo's got the answers on perks, paranoia and publicity.