Franchise wins on customer service
By Catherine Woods, published 1 year ago in Startups.
Belvoir Lettings founder Mike Goddard didn’t have lofty ambitions for the residential property management business when he started it in the mid-nineties but the growth the company experienced during its first year encouraged him to franchise it.
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“It was just a small lettings business,” he says, “but the product I put together seemed to be so successful that I decided to grow it dramatically.”
Goddard currently has more than 140 franchises in operation across the UK and they generate fee income of £20m. “Last year we brought on 29 new franchises and this year we’ve added 25,” Goddard says.
“There are many lettings agents out there; I base my system on differentiation from the majority by customer service. Rather than differentiating myself on price or cutting corners, I would provide a first class service and charge more and that has worked fantastically well.”
Goddard is a stalwart of the British franchising community and has been chairman of the British Franchise Association since February.
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