New technology, automation and new ways of communicating – particularly through social media – have revolutionised the customer service landscape.
It’s fitting that billionaire Mark Cuban thinks artificial intelligence will produce the world’s first trillionaire, given the tech will displace millions of workers.
Growing businesses are always getting to grips with new technology, but now Amazon Alexa is now providing a way for enterprising companies to access AI.
What challenges do companies need to face in order to thrive in the future? It’s a question technology presenter Stephen Kelly asked a panel at the Konica Minolta event in Berlin.
In a convenience-driven society, the chatbot is absolutely essential for keeping customers engaged and satisfied with your brand.
It seems counter-intuitive to believe but it’s true, for even smart people make stupid mistakes – the future of cyber security is smarter than humans.
Humanity is close to destroying itself – so say scientists and business leaders alike. However, Microsoft CEO Satya Nadella has a few tips in mind for how we can prevent ourselves from becoming the all-star cast of the Terminator series.
British retailer John Lewis has revealed the five tech startups to be taken under its wing as part of its 12-week JLAB accelerator programme, with services of interest to the company including machine learning, the smart home, coding and more.
Rolls-Royce has showcased its latest luxury design, unleashing a futuristic concept vehicle known as the Vision Next 100 (codename 103Ex), claiming the business “anticipates the mobility demands of the luxury customer of the future”. Fancy taking this for a drive?
London-based machine learning developer Magic Pony has been acquired by Twitter in what will “help build strength into teams with world-class talent,” according to the social network’s founder Jack Dorsey.
Once the preserve of large businesses, programmatic advertising is being made accessible to SMEs courtesy of Match2One. We talked with co-founder Mikael Kreuger about how the firm ensures you always target the right customer.
The pressure on businesses to perform will increase in the coming years, as the launch of London Technology Week has resulted in Brits revealing the digital developments – some of which are rather outlandish – they feel are likely to be in place by the time 2036 rolls around.