Staff have long feared that automation would eventually lead to the end of their careers, and this concern now seems to have stretched to the management side of business. But are there really jobs that robots will make obsolete? According to RS Components, only a few at first.
Rafael Cortes, Foehn head of marketing, explains how harnessing the power of contact centre automation can result in a more positive customer experience.
New technology, automation and new ways of communicating – particularly through social media – have revolutionised the customer service landscape.
It’s fitting that billionaire Mark Cuban thinks artificial intelligence will produce the world’s first trillionaire, given the tech will displace millions of workers.
Talking candidly following the closure of her business at the end of 2016, Jan Cavelle believes the rot has not even begun to set in for British businesses in today’s economy.
Steve Byrne discusses the importance of sharing success stories to build brand equity amidst increased automation – remembering what makes us all different.
Businesses across the world are embracing new digital advances which are benefiting staff productivity levels and efficiency while saving money. Although technology has already played a huge part in industries such as farming and production, it is now set to take on more traditional “white collar” office jobs.
Author Cathy Davidson famously wrote in a book entitled "Now You See It" that 65 per cent of children will end up in roles that have yet to be created – and those jobs may be appearing far sooner than you think.
The results of a global survey of business leaders, undertaken to establish the sentiment surrounding robotics, tells a slightly different story in terms of the business perceptions surrounding automation and how open they are to embracing the technology.
Archimedes said: “Give me a lever long enough and a fulcrum on which to place it, and I shall move the world.” What he was talking about is that with the right tools, you can achieve a lot more with a lot less.
Neil Kinson, VP EMEA, Redwood Software, discusses how the robotics revolution needn’t signal the end of a human workforce as we know it.
Driver-based planning, rolling forecasting and automation are fast gaining prominence in boardrooms as enterprises look to maximise returns and competitiveness.