Set up by 28 year-old Ashleigh Hinde, contact lenses business Waldo is taking on big pharmaceuticals with a customer service-focused subscription offering.
Laughing Gravy Owner Jon Wise explains how his restaurant has been affected by Brexit and how he chooses suppliers he can trust.
When it comes to fixing reputational damage, two sectors are working overtime – and it’s all because of lack-lustre customer service.
The tech-world flavour of the year is AI, which is made up of two sub-technologies of natural language processing and machine learning. Undoubtedly you have heard of chatbots and conversational marketing because most businesses are testing or using it.
Online customer engagement company Chat Shop prides itself on the quality of the real-time customer service it provides – but has found fast recruitment a challenge. Here’s how the problem was solved.
It’s common knowledge that understanding and fulfilling a consumer’s needs equates to a happier, more satisfied and loyal customer. However, this can be overlooked, or even unwittingly neglected, resulting in angry customers.
Costa is back in the news, and unfortunately it’s not because of reputation recovery efforts. Instead, staff have decided to show that the company – and National Rail – would prosecute kind behaviour.
Leonardo Hotels has finished refurbishing its first Edinburgh-based establishment. But before opening its doors, additional emphasis was placed on staff training.
With the battle for talent as fierce as ever, small business bosses need to convince potential candidates their business ranks among the top SMEs to work.
The digital world can help to make a business’ reputation, so it’s important to get customer service right, just as it was before the technology boom.
Ever evolving geopolitical events have had a huge impact on companies, with business leaders working hard to make sure they are prepared for future success. But we’ve found they can learn a thing or two from the top CFOs’ business strategies.
Rafael Cortes, Foehn head of marketing, explains how harnessing the power of contact centre automation can result in a more positive customer experience.