Small business owners have voiced concerns over bank branch closures, poor customer service and a lack of understanding about SME requirements.
Not afraid to get his hands dirty on the shop floor, Mike France explains why the seasonal rush helps bring everyone together to meet the customer needs.
Despite recent doom and gloom claims, the high street isn’t dead. After years of people shouting “long live online”, 85 per cent of retail still takes place offline and with more pure online retailers than ever launching bricks and mortar spaces; the question is why?
As Four Seasons has climbed from modest beginnings to its current luxury position, founder Issy Sharp has insisted that “nice folks” are central to brand success.
Good customer service means offering a hand to hold through the initial sign up or switching process, as well as good problem-solving and account management throughout the life of the contract.
A trip out to Florida for Adam Twidell, as part of ongoing business expansion there, preceded Hurricane Irma but got him closer to his company’s efforts in the US.
With expectant consumers to drop a brand at any moment, good customer service is now a multifaceted discipline, argues Jan Cavelle.
When you start a business you must find something that you do better than anyone else, that sets you apart – or why bother?
In any job sector, there is always a debate of whether technology will overtake human jobs, and the contact centre is no different. These arguments are always made in black and white and assume the workforce will be entirely human or entirely robot.
In a world where bad service and poor reviews travel like wildfire, Giles Fuchs uses his experience to provide guidance on keeping customers happy.
When it comes to fixing reputational damage, two sectors are working overtime – and it’s all because of lack-lustre customer service.
Set up by 28 year-old Ashleigh Hinde, contact lenses business Waldo is taking on big pharmaceuticals with a customer service-focused subscription offering.