New technology, automation and new ways of communicating – particularly through social media – have revolutionised the customer service landscape.
Following the demise of her manufacturing business, Jan Cavelle explains how unjustified returns and the growing compensation culture contributed.
Ofcom has released its first service quality report, and it claims that while many are satisfied with their services overall, Brits complain about the broadband experience.
American Express’ tenth global survey on CFO perceptions took a look at business spending and investment plans companies put in place to make the most of the year ahead. A healthy dose of rivalry is on the cards, it seems, as finance executives look to increase their company’s competitive advantage.
An in-showroom beauty salon has been opened in an Audi dealership as it looks to turn up the luxury experience for customers.
When the new look Consumer Rights Act was introduced in 2015, it gave birth to a world where the customers have the power. The “biggest shake-up” in consumer rights laws in a generation saw UK consumers have more rights and protection after they’ve purchased goods and services, than ever before.
In a convenience-driven society, the chatbot is absolutely essential for keeping customers engaged and satisfied with your brand.
Prior to the GDPR (General Data Protection Regulation), the EU Data Protection Directive made headlines in 1995 as the first official set of rules governing consumer privacy. But since then, we have become more connected than ever before.
Richard Blanford is a tech entrepreneur building a cloud service business, but has realised the importance of not blindly thinking innovation is mainstream.
Instagram’s user base is growing at speed and passed the 600m user mark in December 2016. But how to use Instagram to your advantage as a small business?
In Ombudsman Services’ fourth Consumer Action Monitor, it came to light that the telecoms industry had the second most complaints in 2016 – only beaten by the retail sector.
The global manufacturing industry used to be very much about creating products for sale, however, we’ve seen a gradual erosion of that concept.