The digital world can help to make a business’ reputation, so it’s important to get customer service right, just as it was before the technology boom.
Ever evolving geopolitical events have had a huge impact on companies, with business leaders working hard to make sure they are prepared for future success. But we’ve found they can learn a thing or two from the top CFOs’ business strategies.
Rafael Cortes, Foehn head of marketing, explains how harnessing the power of contact centre automation can result in a more positive customer experience.
Choosing a courier when your products include fresh cream is a big decision – which is why the English Cream Tea Company took 17 providers to get it right.
New technology, automation and new ways of communicating – particularly through social media – have revolutionised the customer service landscape.
Following the demise of her manufacturing business, Jan Cavelle explains how unjustified returns and the growing compensation culture contributed.
Ofcom has released its first service quality report, and it claims that while many are satisfied with their services overall, Brits complain about the broadband experience.
American Express’ tenth global survey on CFO perceptions took a look at business spending and investment plans companies put in place to make the most of the year ahead. A healthy dose of rivalry is on the cards, it seems, as finance executives look to increase their company’s competitive advantage.
An in-showroom beauty salon has been opened in an Audi dealership as it looks to turn up the luxury experience for customers.
When the new look Consumer Rights Act was introduced in 2015, it gave birth to a world where the customers have the power. The “biggest shake-up” in consumer rights laws in a generation saw UK consumers have more rights and protection after they’ve purchased goods and services, than ever before.
In a convenience-driven society, the chatbot is absolutely essential for keeping customers engaged and satisfied with your brand.
Prior to the GDPR (General Data Protection Regulation), the EU Data Protection Directive made headlines in 1995 as the first official set of rules governing consumer privacy. But since then, we have become more connected than ever before.