In a world where bad service and poor reviews travel like wildfire, Giles Fuchs uses his experience to provide guidance on keeping customers happy.
The internet can make or break a company’s reputation, but customer reviews platform provider Feefo has designed a unique invite-only model that prompts businesses to actively encourage consumer feedback.
A New Year is upon us and many employees will be thinking about ways to boost their career – new opportunities, challenges and learning experiences, so now’s an ideal time to ask yourself, “are managers actually managing performance effectively?”
To stay ahead of the competition, you should ensure your unique selling point is solving a problem that customers are willing to pay for.
Every business can benefit from positive word of mouth – research reveals that 92 per cent of customers use reviews to help them make purchasing decisions. It stands to reason then that you should seek to gain a five star review.
The current James Bond, Daniel Craig, has reportedly turned down an eye watering £150m to reprise his role for a further two films. This is a clear example of career planning.
If you want to be successful in business, you shouldn’t lie, cheat or steal. Everyone knows that neglecting to adhere to basic ethics will lead to ruin, but simply living up to these expectations isn’t enough.
There must be a thin line between innovation and madness because Adam Aron, the new CEO of cinema group AMC Entertainment, revealed a ludicrous plan to allow texting in cinemas – the one sacred place that customers go to be relieved of communication with the outside world.
In the UK we can often feel that getting "help" is seen as a sign of weakness. Although help can come in many forms, sourcing a finance solution for your business can fall within this bracket, despite it being for growth.
The online reviews market is a lucrative area as today’s savvy consumers are eager to hear feedback from peers before committing to sales. As such, ahead of summer holiday season, we’ve tracked down some of the business disasters that arose from TripAdvisor.
Let's get one thing clear, bosses are rarely bad on purpose – more often than not they are blissfully unaware that their staff liken their leadership style to Ricky Gervais’ infamous David Brent.
In our increasingly global marketplace, companies of all sizes need to remain at the cutting-edge of technology and use creative energies to stay competitive, now more than ever.