As products gain depth and promise more benefits, greater claims are made from manufacturers and retailers. People, of course, want to be informed so as to make the best choices. But in whom will they place their trust? That’s where consumer-generated content comes in.
From allegations of sexual harassment, to a dashcam video of the CEO in a heated argument, Uber has been hit with scandal after scandal. However, this is more than a PR problem. The common link between all of these headline-grabbing incidents is Uber’s toxic corporate culture.
The digital world can help to make a business’ reputation, so it’s important to get customer service right, just as it was before the technology boom.
When it comes to business cyber attacks, we have found that organisations are often confident in the defences they have in place.
The eye popping outturn of the general election combined with subsequent events I am sure makes most of us despair of our political classes. What is going on in Britain today and what can be done?
When it comes to the night time economy, it’s been a bumpy ride. And while the market has come a long way, 24-hour London is still a work in progress.
We recently conducted research into UK consumer attitudes and behaviours surrounding application security and uncovered a number of alarming findings.
At a point in time where data protection legislation is about to get stricter, only 43 per cent of businesses store customer data in a dedicated CRM – and it will risk customer experience.
The demand for digital skills has clearly outstripped supply. Against the backdrop of political and economic uncertainty, London Tech Week is the ideal time to remind our thriving city to fight to retain the title of Europe’s biggest hub – and that it needs to step up efforts to keep its digital darlings.
Anthony Persse, director of strategy at Ultimate Finance, considers whether the Bank Referral Scheme is a solution to a problem that doesn’t exist.
With pressure to cut costs, save time and generate profit, many business leaders still adopt a “stick to what I know mentality” for business sustainability.
“What the country needs now more than ever is certainty,” Theresa May stated outside number 10. This is no more the case than for businesses with foreign staff.