When outcomes-based principles are applied to how companies care for their customers, it builds trust, and 83 per cent of customers say that loyalty is driven by trust.
In a world where bad service and poor reviews travel like wildfire, Giles Fuchs uses his experience to provide guidance on keeping customers happy.
The trend of job hopping is becoming more acceptable, at least in the minds of UK professionals, with many admitting that leaving a role after under a year is not an issue.
HR knows change requires flexibility and support for employees. But these are often around things like putting a new policy in place. What can HR do when change is a much bigger beast, as it is with digital transformation?
Leonardo Hotels has finished refurbishing its first Edinburgh-based establishment. But before opening its doors, additional emphasis was placed on staff training.
With the battle for talent as fierce as ever, small business bosses need to convince potential candidates their business ranks among the top SMEs to work.
When you bring new recruits into a company, you fully expect them to fit in and have a positive impact on the direction and success of your business. So it usually comes as a shock when one leaves so quickly.
Many of the world’s most successful businesses are known for addressing the link between corporate culture and the level of employee satisfaction, productivity and creativity – something you too need to keep in mind when you formulate your retention strategy.
Audio Boom once dedicated a podcast to workplace motivation, claiming most jobs evoked boredom to a certain degree – a topic that has since quickly gained traction.
The importance of employee rewards is recognised by an overwhelming majority of UK SMEs, which suggests companies that don’t acknowledge this could have staff retention woes.
With so many acronyms to juggle as a business owner, it’s easy to get confused, which is why we’ve produced a guide on the difference between ERP and CRM.
A new study has assessed how British employees feel about their jobs, resulting in a nationwide workplace happiness breakdown.