World Mental Health Day took place in October and for the first time, the focus was on the office environment – a sign businesses are openly recognising the link between mental wellbeing and the modern workplace.
Considerations for any growing business looking to improving the way things are done through AI technologies and automation.
During good economic times, new business was easier to come by – it didn’t really matter if you lost a client as another waited in the wings. But with uncertainty playing a big factor in the corporate world, many are looking at ways to retain customers.
By now you’ve heard about “doing agile”. You hope creating such teams will solve your organisational problems, from missed commitments, bad quality and lack of visibility to stalled innovation. Unfortunately, many bosses find they aren’t getting what they expected from their agile investments.
The All Blacks are one of the most successful sports franchises in history. They appear to work together seamlessly, something most companies dream of when it comes to staff collaboration. But with practice drills not an option in the office, bosses can instead hope to foster such collaboration through connected planning.
In any job sector, there is always a debate of whether technology will overtake human jobs, and the contact centre is no different. These arguments are always made in black and white and assume the workforce will be entirely human or entirely robot.
When it comes to putting a new product on shelves, brands have less time than ever, but don’t panic – it’s hard, but not impossible.
Taking your company’s content marketing efforts to new heights comes with a few challenges – some of which have been revealed by author Rebecca Lieb.
We live in an age of managing change. Whether it is political upheaval through Brexit and Trump or business upheaval with the rise of the disruptors like Uber, Deliveroo and AirBnB, the world has never changed so fast.
Your people are one of the most powerful forces available to you in realising your goals and ambitions, and the way you culturally think about your people strategy – and how you keep them engaged – is critical to your commercial and business success.
Personally, and professionally it’s all about growth. But there is such a thing as growing yourself out of business, so get these strategies in place before that happens.
Fleet management can be one of the biggest challenges for growing companies. To help with this we’ve assembled a business fleet A-Z.