What makes a good broadband provider? Is it the customer service, the cheaper than average price or the enviable speed it has to offer? A Which? survey sought to uncover the answer – and came away with a ranking of the best and worst suppliers.
This month, the information commissioner’ s office (ICO) fines TalkTalk for failing to adequately protect its customers’ personal data. The record-breaking £400,000 penalty followed a cyberattack of which the telecoms provider was the victim, however the incident brought to light serious failings in its data practices.
The telecoms business is developing rapidly – but it’s not just new technology and faster broadband speeds that are changing. The European Commission’s Digital Single Market proposals, the latest version of which were unveiled last week, will change the way hundreds of millions of people access the web and use their smartphones.