How many bosses get told “sorry, you are still in contract” when querying their telecoms supplier. But are you really and do you have any options to get out of it?
What makes a good broadband provider? Is it the customer service, the cheaper than average price or the enviable speed it has to offer? A Which? survey sought to uncover the answer – and came away with a ranking of the best and worst suppliers.
Despite living in a country with the world’s fifth highest GDP it can feel at times as though our telecoms in rural areas barely advanced since the dark ages.
Is BT a service provider, or an infrastructure owner? Failure to properly deal with this question during its privatisation in 1984 has been a source of numerous allegations by rivals about margin squeeze and unfair cross subsidisation, particularly over unbundling the local loop. True and effective competition within the UK telecoms market is not possible without a network in third party ownership.
As a serial entrepreneur, and now the man at the helm of XLN, Christian Nellemann has a lot of experience to call upon for his Founders Diaries entries.
Kicking off the launch of Corporate Insights, a new interview series in which we hear from senior decision makers at large global firms about how they get the job done, two heads of Vodafone discuss the emergence of flexible working, implementation and what it really means for SMEs.
It’s the fantasy of hundreds of thousands of Britons – to leave these cold and rainy climes and the drudgery of the corporate world to live good life in the south of France.
The telecoms business is developing rapidly – but it’s not just new technology and faster broadband speeds that are changing. The European Commission’s Digital Single Market proposals, the latest version of which were unveiled last week, will change the way hundreds of millions of people access the web and use their smartphones.
As the first anniversary of the departure of British troops from Afghanistan approaches and the British Army faces cuts that could reduce it to its smallest for nearly 250 years, more and more soldiers are finding themselves looking for new careers. In many cases, the move from military to civilian life will come as something of a shock.
Ofcom's review of complaints handled by telecoms operators in 2010 has seen companies such as Three levied with fines. The latest company to face a penalty for lax procedures is EE.
The founders of Everline Future 50's The Telecoms Team have spent the last 15 years helping organisations to audit and manage their telecoms services and usage. Over this time the technology’s changed a lot, but according to them "the way telecoms providers treat their customers hasn’t change a bit".
Nobody likes calling customer service helplines. Dealing with the often disinterested call centre staff is bad enough without having to wait forever listening to tinny music and promises that “your call is important to us.”