This article was placed by Concur.
Here are 10 tips for creating or updating your expenses policy and some mistakes to avoid.
1. Keep it simple
A policy should explain what employees can and can’t claim on expenses make it easy for everyone to read and understand. Keep the rules simple, and people will be more likely to remember them and follow them.
2. Make it flat
Research shows that managers are more likely to submit higher out-of-policy claims but are only half as likely to have an expense claim rejected. If you set the precedent that it’s okay for some people (e.g. managers) not to comply with the rules, others might think the rules dont apply to them, either.
What is best practice Dont let your managers get away with claiming more than their direct reports. HMRC doesnt let managers claim more, either.
3. Make it fair and flexible
Employees need to be able to claim reasonable business expenses. For example, business travellers shouldnt have to spend hours searching for a hotel thats under the limit or feel put-out because they can’t have a cup of tea or a sandwich while off site. The bottom line is: no-one should have to be out of pocket if they spend sensibly and a little flexibility goes a long way, because happy employees are more productive, which leads to long-term business success.
4. Keep it updated and make it easy to find
Make sure people know where to find your expenses policy and that they actually read it. Also keep in mind that as the world changes, legislation is updated, and technology advances, it’s a good idea to review and update your policy regularly.
5. Emphasise the positives
The rules are the rules, but theres usually a good reason for them. Make sure employees know why the rules exist, and they will be more likely to follow them as well as understand why you are enforcing them.
6. Get buy-in
Get agreement about the policy with both managers and employees up-front. Having discussions with a wide range of stakeholders lets you identify grey areas and decide, together, whether revisions are fair or not.
7. Give managers tools to enforce the rules
Let the policy be the bad guy; not the manager. Consider giving your managers training on how to apply the policy. Maybe consider a solution that automatically flags out-of-policy claims, but also allows users to comment if theres a valid business reason (so the rejections dont feel personal).
8. Use sensible, localised rules
It costs more to stay at a hotel in London than in Bradford let your expenses policy reflect this so that employees can stay in reasonable comfort in all locations. Also, dont assume that one-size-fits-all. You may need to create local versions that take cultural variations, differing costs and legislation into account.
9. Pay promptly
Remember, doing expenses can be stressful and even emotional, especially if people arent reimbursed quickly and if employees have paid for them out of their own pocket. Its best practice to give people an easy way to claim and then reimburse them promptly.
10. Dont forget the VAT?
Businesses can reclaim VAT on most employee expenses but only if there are properly documented receipts. Make sure your receipts are captured (HMRC accepts digital receipts so a photographed copy is enough).
Need some more help creating your own expenses policy Download the quick guide to ‘How to create an expenses policy .
Matt Lewis is theEMEA compliance director at Concur.