Arsène Wenger: “My job is to survive disappointments”
Arsène Wenger may not have Sir Alex Ferguson’s trophies, but he has transformed football management in Britain. Here are insights from the Arsenal FC boss.
Stress, strain and sub-quality work
Gradually, Second-in-Charge and I are identifying sources of all evils that have been causing us this nasty, sudden rush of sub-quality work. Immensely difficult to get to bottom of it all, as always.
Sean Ramsden: Britain’s wholesaler supreme
When we stumbled across a Grimsby-based food business called Nisa International, we got straight on the blower to chief executive Sean Ramsden. We wanted to find out how on earth this company made £3m on sales of £27m last year – with just 33 employees. That’s £90,909 per capita. What’s Ramsden feeding his staff to make them so productive?
Margaret Manning: ?Happy customers are future profit?
Margaret Manning is the founder of London-based digital agency Reading Room – one of the fastest growing private companies in the country. Despite the meteoric rise of her company, Manning still recognises the difference between “good growth” and “bad growth”.
Richard Lambert: ?UK small businesses are doing something very right!?
At last week’s Real Business/CBI Growing Business Awards, director-general of the CBI, Richard Lambert, delivered a rousing speech to a ballroom brimful of the UK’s top entrepreneurs – and his inspirational words were backed with some hard-hitting figures.
Line managers’ jobs on the line
After a week of pacing the floorboards, came to reluctant conclusion that the line managers are stlll not performing and that responsibility for the increased quality problems during the last month does, indeed, rest firmly with them.