Valerie Todd, chair of Investors in People and Director of Talent and Resources at Crossrail explains how your business can avoid – and make the most of – the jobs exodus this new year.
Franchise businesses across the UK have reported record highs in turnover and full-time employment according to the 2013 NatWest British Franchise Association (bfa) Franchise Survey.
Online retail is one part of the economy that is really doing well. Indeed, the statistics show it is a substantial success story bringing in record business for firms like John Lewis.
Did your company tick the Net Promoter box in 2013? Many companies did, which may come as no surprise; Net Promoter, and the Net Promoter Score (NPS), has become the de facto standard for measuring and sculpting the customer experience.
When it comes to choosing sales reps for a trade show, most businesses turn to their top performers. While this might seem like a good idea, the different environment of a trade show can mean that your top phone salespeople or cold callers might not be the best choices for generating fresh leads and closing sales.
Companies come in all shapes and sizes and are at different stages of their lifecycles. But there are some reliefs and exemptions that are used time and again, and all SMEs should have them in their sights for when they may be needed.