From advice and connection to mobile optimisation, here are eight top customer service trends as outlined by analysts Forrester.
SMEs are losing time and money on unnecessary safety measures such as written guidelines for walking up stairs and tape measures, new report revealed.
SMEs are planning to create thousands of new apprenticeships in the next year, according to new research by the Institute of Commercial Mangement (ICM).
Online reviews are having a significant impact on British businesses, with the potential to generate 40 per cent additional revenue each year – that’s according to a survey of over 2,000 UK consumers by Trustpilot.
It is good news for businesses that the average employee now takes only 4.4 sick days a year compared with 7.2 in 1993.
Business leaders are overconfident about the speed at which their organisations are responding to technology-led change, according to the Economist Intelligence Unit, sponsored by Ricoh.
Holiday pay entitlement has long been a thorny, and surprisingly complex area of employment law.
Hundreds of employers are giving out of work young people training and experience, but the government is urging more employers to get involved in helping 16 to 23 year-olds.
Energy companies owe 300,000 businesses £204m in credit from closed accounts, energy regulator Ofgem said today.
Mark Artus, CEO at global brand agency 1HQ explains how brands need to adapt to stay relevant.
In a world where consumers are bombarded with marketing messages, it’s imperative to ensure you’re delivering the right messages, to the right people via the right channels.
As a start-up owner it is likely you have invested a lot of time, money and emotional energy into your business and the last thing you want to do is watch it crumble as you walk away.