2014’s top customer service trends
From advice and connection to mobile optimisation, here are eight top customer service trends as outlined by analysts Forrester.
Businesses losing time and money on unnecessary safety ‘myths’
SMEs are losing time and money on unnecessary safety measures such as written guidelines for walking up stairs and tape measures, new report revealed.
1 in 5 SMEs to take on apprentices in the next 12 months
SMEs are planning to create thousands of new apprenticeships in the next year, according to new research by the Institute of Commercial Mangement (ICM).
Online reviews increase business revenues by 40%
Online reviews are having a significant impact on British businesses, with the potential to generate 40 per cent additional revenue each year – that’s according to a survey of over 2,000 UK consumers by Trustpilot.
Employers are expected to solve our mental health crisis
It is good news for businesses that the average employee now takes only 4.4 sick days a year compared with 7.2 in 1993.
Misperceptions across businesses and the speed of technology-led change
Business leaders are overconfident about the speed at which their organisations are responding to technology-led change, according to the Economist Intelligence Unit, sponsored by Ricoh.
Don’t ignore the intricacies of calculating holiday entitlement
Holiday pay entitlement has long been a thorny, and surprisingly complex area of employment law.
Employers taking on trainees, but Government urges more to get involved
Hundreds of employers are giving out of work young people training and experience, but the government is urging more employers to get involved in helping 16 to 23 year-olds.
Energy companies owe businesses more than £200m
Energy companies owe 300,000 businesses £204m in credit from closed accounts, energy regulator Ofgem said today.
10 tips to ensure your brand stands the test of time
Mark Artus, CEO at global brand agency 1HQ explains how brands need to adapt to stay relevant.
How to keep your customers close to ensure your business’ success
In a world where consumers are bombarded with marketing messages, it’s imperative to ensure you’re delivering the right messages, to the right people via the right channels.
How to identify the right buyer for your business
As a start-up owner it is likely you have invested a lot of time, money and emotional energy into your business and the last thing you want to do is watch it crumble as you walk away.