How employers can boost employees emotional resilience

Sarah Westmorland, people resourcing director at Helen & Douglas House, the world’s first children’s hospice, tells us why resilience is so vital in an emotional job and what employers can do to help improve it.

Is social media the best or worst thing to happen to brands

It’s a nightmare scenario for any company, there’s been a mistake with a customer order and instead of making an enquiry with your customer service team, the customer has taken to their social media accounts in a rage. Within minutes, it’s no longer an isolated incident but a customer frenzy.

Cyber security: Its time SME IT teams prioritised defences

While stories often discuss high profile cyber attacks on large firms and major brands like TalkTalk, LinkedIn and Twitter continue, the worrying trend now is that cyber criminals are increasingly turning their attention to small and medium businesses.