The customer isn’t always right ? tips for balancing customer services
Despite the old customer services adage, it turns out that maybe the customer isn?t always right after all.
While #marmitegate is resolved, be wary of EU suppliers seeking similar proposals
Who would have thought Marmite would be a victim of the referendum vote? Dubbed #marmitegate, the dispute between Tesco and Unilever has raised a debate on whether the next few months will see suppliers want to renegotiate prices with UK firms.
Tesla boss Elon Musk demonstrates how to be a good leader in the face of rule-breaking
Being a good boss means providing leadership to your employees when they slip up, as well as when things are running smoothly. This can be tricky ? how do you toe the line between being authoritative without being plain rude? Elon Musk demonstrates how.
Asos trademark dispute reaches conclusion as the retailer coughs up ?20m
Some ?20m will be paid to cycle wear manufacturer Assos of Switzerland and German menswear retailer Anson’s Herrenhaus to settle ongoing disputes about alleged Asos trademark infringements.
How small businesses can make it big in the US
The majority (59 percent) of British retail decision-makers consider the US to be the most important retail e-commerce market, despite the fact that less than half (44 per cent) of UK retailers currently sell to the US.
Motor racing business joins government?s innovation drive
Formula 1 team McLaren has become part of the Innovation is GREAT government initiative, and will feature the campaign?s branding on its cars at the upcoming US and Mexican Grand Prix races.
Business reinvention: Examine your own firm before blaming external factors
As we transition from the wake of the financial crisis into a post-Brexit reality, bosses will no doubt be looking over their shoulder as much as they are to the future. But success is rarely shaped by external influences alone ? that’s where a heavy dose of business reinvention comes in.
Global business confidence holds steady, but there are challenges ahead
Global business confidence is at its highest in 12 months, with confidence amongst UK businesses holding up relative to the previous quarter.
We need entrepreneurs who think outside the box to win the good fight against bureaucracy
I have always considered myself something of a maverick and if asked I would state that I was anti-bureaucracy. There is a great deal of anti-bureaucratic thinking around. It has been a popular political spin for many years now and increasingly we hear it in the business world.