The Supper Club’s Way to Grow report believes business leaders need more education around growth capital finance. Here, investors identify different types of finance – and the information specific investors look for.
Emotional intelligence is a vital element to understanding customer needs. Colin Hay, VP sales at Puzzel, explains how contact centres that blend technology with the human touch will reap rewards in the digital age.
I recently decided to move house, bracing myself for one of the big three stress scenarios, right up there with bereavement and divorce. What awaited me was a poor customer experience – unnecessary automation and the unwillingness of staff to listen.
With the UK experiencing its longest heatwave since 1976, now is a good time to consider your building design and energy use to ensure you keep your office cool but your carbon emissions and energy bills low.
While catapult centres have already fuelled innovation across the UK, the government hopes its recent investment will give more business owners the tools to grow and actualise ideas.
If you have a friendly environment, chances are you have affiliation-driven people in your workforce, suggest the Monkey Puzzle Training co-founders.