A: I feel sorry for the poor guys in the front line at banks, who have been working under the threat of redundancy and the best they can now hope for is a cut in their bonus. They have seen a major upheaval. The whole banking world has changed and there’s a lot less loyalty. Some employees are moving from bank to bank to get a better deal and customers are doing the same, but bankers are starting to realise how important it is to hang on to their core customers.
It doesn’t sound as if your present manager is as committed to your cause as you would wish, so be brave and talk to another bank. But bear in mind it is very important to find a relationship manager who you like and who you feel will really get to know your business and take a keen interest. They will be making your case to the committee that hands out the money. Without their support you could be starved of cash. But don’t expect a bargain – base rate may be down at half a per cent but the banks need a decent margin to restore their profitability.
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