Nigel Shanahan is founder and chairman of customer engagement company Rant & Rave. He started the company in 2000 after having a miserable experience at a motorway service station and wishing he could tell the company how he felt. The company now works with over half of the FTSE enabling brands to create more meaningful relationships with customers and act on feedback.
Rant & Rave chairman Nigel Shanahan made some big changes in 2017, driven by a desire to revolutionise customer feedback to improve brand engagement.
Having founded Rant & Rave in 2000, Nigel Shanahan explains why now is the right time to to venture over the pond and embrace the American market.
Rant & Rave’s Nigel Shanahan is on one business mission – to create ravers for life and ensure his company does not have a single recruitment issue.
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To foster innovation is one of the key drivers of any successful business. What can be tricky however, is trying to find ways in which to do so.
Nigel Shananan explains how the creation of “Freedom Friday” at Rant & Rave helped create an environment for experimentation, including an Amazon tie-in.
In wanting to free himself up to be the creative driver of his business, Nigel Shanahan has been on the hunt for a new CEO – and shares some valuable tips.
Rant & Rave founder Nigel Shanahan explains why he’s placing such an emphasis on brand values in 2017, touching on communication and trust.
New customer acquisition events and clients successes are great, but Nigel Shanahan is aware that he must take heed of valuable business learning points.
Rant & Rave founder Nigel Shanahan explains why he places so much emphasis on transparency and staff engagement to build the right company culture.
Like many entrepreneurs before him, Nigel Shanahan used a personal frustration as the inspiration for Rant & Rave, now part of Founders Diaries.
