Advancing technology means that IT teams should hold more power in businesses.
Many SMEs are cautious about investing in new technology and adopting new ways of working. A shortage of time, money and technical knowledge creates a fear of change and perpetuates a "why fix it if it isn't broken" attitude, which is understandable on many levels.
Your new cloud phone system will impact every aspect of your business operations for years to come. Rafael Cortes, Foehn head of marketing, explains why an appraisal your phone provider is critical.
Rafael Cortes, Foehn head of marketing, explains why you need the right supplier as well as the right system and how DevOps should be included in your appraisal.
Foehn Head of Marketing, Rafael Cortes, identifies some key criteria for getting the right provider as well as the right cloud phone system.
Rafael Cortes, Foehn head of marketing, highlights how business management can counter the risks to business-IT alignment.
A cloud phone system management portal can be an asset to business productivity, and help restore work-life balance.
The contact centre industry is growing at a pace but customer demands and expectations are changing all the time. So, what are the key factors shaping the future and helping businesses to modernise, and how are they impacting on performance
Rafael Cortes, Foehn head of marketing, explains how harnessing the power of contact centre automation can result in a more positive customer experience.
New technology, automation and new ways of communicating particularly through social media have revolutionised the customer service landscape.
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