Your new cloud phone system will impact every aspect of your business operations for years to come. Rafael Cortes, Foehn head of marketing, explains why an appraisal your phone provider is critical.
Author Rafael Cortes
Rafael Cortes, Foehn head of marketing, explains why you need the right supplier as well as the right system and how DevOps should be included in your appraisal.
Rafael Cortes, Head of Marketing at Foehn, discusses open source as the key to the future of innovation for unified communications
Foehn Head of Marketing, Rafael Cortes, identifies some key criteria for getting the right provider as well as the right cloud phone system.
Rafael Cortes, Foehn head of marketing, highlights how business management can counter the risks to business-IT alignment.
Rafael Cortes, head of marketing at Foehn, explains why cloud phone system control needs to embrace the needs of managers beyond the IT department.
A cloud phone system management portal can be an asset to business productivity, and help restore work-life balance.
The contact centre industry is growing at a pace – but customer demands and expectations are changing all the time. So, what are the key factors shaping the future and helping businesses to modernise, and how are they impacting on performance?
Rafael Cortes, Foehn head of marketing, explains how harnessing the power of contact centre automation can result in a more positive customer experience.
New technology, automation and new ways of communicating – particularly through social media – have revolutionised the customer service landscape.
Customer behaviour has changed markedly over recent years and contact centres have responded with technology that matches the way customers want to interact with businesses.
Rafael Cortes, Foehn head of marketing, explains why simplicity and intelligence in cloud phone system technology design are key for good user experience, and counter the threat of “burn-out” in the drive for collaboration and transparency in business culture.