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Battle in the boardroom: Do not run into growth before your business can walk

For all of our collaborative technologies and connectivity, businesses today remain worlds apart when it comes to the topic of growth and how to deal with the challenges growth brings.

Some company leaders choose to measure growth in terms of profit, while board members at other businesses see geographic expansion, growth in capacity or even growth in capability of the organisation and its employees as the priority.

Needless to say, for such a simple word, growth is a more complex topic than first meets the eye.

To name just a few options, growth can reflect net revenue, operational income, tangible assets and customer base figures. Perhaps surprisingly, it doesnt have to depend on profit.

Amazon is one company that famously avoided profit until 2015, yet its global growth has taken the retail world by storm in the last 20 years. Its cloud computing arm, Amazon Web Services, has also seen a 90 per cent usage increase, giving the company reason to celebrate even if its successes werent based on earnings.

For many, profit remains key, but however you choose to measure growth, it’s vital that business leaders agree on a common definition.

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Businesses may face difficulties if they are not aligned on a definition of growth at boardroom level. Its easy to understand why a CFO might be more interested in measuring the bottom line, whereas a COO may be more excited by customer numbers.

C-level executives also, naturally, have a different outlook on the knock-on effects of growth when it happens.

For some, business growth can pose the challenge of rapidly recruiting more skilled workers to meet customer demand. For others, growth could result in less day-to-day contact with customers, which negatively impacts the customer experience.

Some may need to deploy new applications to give them a birds eye view of operations because they simply can’t know it all anymore.

Importantly, coming to a joint decision on the definition of growth , will also help business leaders to identify challenges and put the resources or technology necessary in place to prepare for the road ahead.

Were by no means saying that the journey will be an easy one, but preparation is the vital ingredient to make sure a business doesnt just run into growth, before it can walk.

When it comes to growth, the fitness sector has seen a surge of boutique enterprises squaring up to larger gym chains heres how remaining small and simple will support scale.

Sabby Gill is executive VP at business software provider Epicor International

Image: Shutterstock



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