As usual, I’ve been over-ambitious with my New Year plans. Having installed builders at home once again, I’d planned to come back here, take over world and give up smoking at same time. As shivered my way round freezing cottage last night (now virtually sans bathroom – well, a tub exists but there was no light, which meant my leap into it was quite exiting and didn’t take rubble into account), I realised plans needed adjusting. Despite that, still very focused. Second-in-Charge and I have drawn up personal goals of year and are in process of matching them to business plan. We remain inspired, which strikes me as biggest battle. When surrounded by insane levels of incompetence, it is amazingly hard to stay cheery. Spent morning checking on how office staff were operating; discover sales staff were wondering if they should phone customers to tell them we could send them the e-newsletter we’d carefully prepared last year, ready to go out yesterday. Err no – somewhat defeats object! Transport department has seemingly failed to pass most of December’s orders through for invoicing so virtually no customers billed in December. Accounts team, in their enthusiasm, has sent all customers with complaints to solicitors for chasing money, yet failed to pay all of November’s bills – so vital suppliers on hold. Just do not understand why no-one can follow simple systems or use a tiny bit of common sense. Second-in-Charge having sample problem on shop floor. Both trying hard not to panic. We have weak smiles stuck on our faces, covering gritted teeth.
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