Broadband nightmares: The internet company that paid extra for a connection

(6) Has the speed of it let you down?

Up until we had fibre installed it was an enormous hindrance. ADSL broadband just isn’t up to the job for businesses these days. It’s incredibly frustrating to try and do you work when it takes ten?minutes to upload a 5MB file or an age to simply access a website. It was more productive to work from home where most of us have superfast fibre broadband.

(7) How do you feel the service could be improved

I think all round there needs to be improvements. If I could improve one thing, it would be customer service. The quality of service you receive from an ISP varies massively depending on who you speak with. There’s nothing more frustrating than when you’ve got a problem and the person you’re talking to on the phone seems completely clueless.

Beyond that, I think all businesses need to have access to superfast broadband. We re at a point now where your business is at a serious disadvantage if you don’t have access to good broadband. It really should be be a priority to get the rest of the UK up to speed.

(8) What do you feel about the state of UK broadband

It’s going in the right direction, but there’s still a lot of work to do. My biggest concern is the growing divide between areas and the emergence of a two-speed economy. The government is talking about a Universal Service Obligation (USO) where there will be a legal obligation to provide households with access to broadband speeds of at least 10Mb by 2020. This is a step in the right direction, but you do have to question whether 10Mb will be enough in 2020.

There have been suggestions that satellite broadband can be used to plug the hard to reach areas with slow broadband, and whilst this may be a suitable for some, there are some big disadvantages to a satellite connection compared to a standard fibre link.

My other concern is the reliance on fibre to the cabinet (FTTC) connection compared to the much more robust fibre to the premises (FTTP) option. We should be making sure that where possible FTTP is being installed as standard.

This article is part of our Real Business Broadband campaign, which seeks to provide a mouthpiece for business leaders to vocalise the broadband issues preventing their businesses from reaching full potential. We d love to hear your take on the debate and where you think the UK needs to make drastic changes. Get in touch via email ( or join in on the action using #rbBroadband.

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