The survey, carried out by Bull Information Systems, polled the views of senior business decision-makers across the UK and revealed that dissatisfaction was highest among IT directors, with 84 per cent expressing that they are not completely satisfied with the service they receive. Meanwhile, a shocking 80 per cent marketing directors say they are not happy with the response they get to their data requests.
“Today’s decision-makers increasingly rely on the quality and timeliness of the data reports and analytics they receive from business to ensure they make the right strategic choices,” says Andrew Carr, CEO, Bull UK and Ireland. “If they don’t get the information they need when they need it, this will negatively impact the profitability and competitive edge of their organisations. It’s worrying that many senior staff are not completely happy with the service they get.
“It’s revealing that IT and marketing are worse affected. Both have a growing need for big data and high performance analytics. IT departments use data to prioritise where they should focus to support the company’s growth and reassert their own value to the enterprise. Marketing departments increasingly use statistics to develop brand strategy and gain greater insight into the behaviour of customers and prospects. Yet, it seems many organisations either don’t understand or are failing to deliver on these requirements.”
In contrast, it seems organisations better understand the need to keep the sales department, where the direct link with the customer is clearer, supplied with the right data; all of the sales directors surveyed reported complete satisfaction with the service received.
With big data a permanent feature of the modern business landscape, it is not surprising that data reports and analytics are in almost continuous demand by decision-makers today. Nearly four in ten respondents say that they or their departments make daily requests for this kind of material and in total, 59 per cent request reports at least once a week. Yet, it’s clear they don’t always get what they need and that it is not necessarily real time as the request is made to someone else rather than being user driven.
The survey reveals that decision-makers see the inadequacy of the IT infrastructure as the biggest barrier preventing them from exploiting data residing within the organisation for business advantage. The next biggest barrier was data being stored in disparate locations/silos around the organisation.
“Moving forward, it is clear that putting flexible systems architectures with rigorous data management policies in place will be key in driving value for these organisations,” says Carr. “IT suppliers and systems integrators have a vital role to play here in delivering the business agility organisations are looking for.”
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