Can we record phone calls with our customers?

Question:

Can we record phone calls with our customers? u2028

Answer:

You can only record phone calls with customers if you have a legitimate reason for doing so (for example, for staff training purposes). 

You must also comply with the first data protection principle. This involves letting the customer, usually referred to as the “data subject”, know what you are doing with their data and why, before you actually start processing it. 

The key questions to ask are: 

Do the people whose information we hold know that we have got it, and do they understand what it will be used for? 

If we pass on personal information to a third party, has the data subject been made aware of this?

Tomorrow: How long does a business have to keep personal data for?

Peter Harthan is a solicitor at Riverview Solicitors.

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