Singh recently revealed that while almost 100 per cent of candidates interviewed by his organisation had the technical and computer skills, few passed tests designed to assess softer skills.Of all of alldayPA’s applicants in the last 12 months, only one in five candidates demonstrated the necessary skills. He said: ?We have been in business for over 16 years and in that time, people are getting better at typing, technical skills and reading information, but softer skills have gone into sharp decline. He suggested that we are seeing the first generation that has grown up with automation entering the workplace. “They shop online, talk to friends through social media and even play online games in their leisure time ? and crucially, as a result, have less experience of verbal communication, and are instead becoming overly reliant on digital communications. This generation isn?t exposed to a enough positive examples of good customer service either face-to-face or over the telephone.? The situation is particularly acute over the telephone, according to Singh, where a higher level of communication skill is required.
Read more on the British skills debate:
- Enough about A-levels, exam board AQA launches Tech-levels to combat skills gaps
- Skills shortages revealed in private equity-backed firms
- Future of work: Skills and job requirements in the 21st century
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