But it’s not just regulatory bodies cracking down on shoddy customer service. United Airlines was recently dragged through the mud after this revenge song about the airline’s questionable customer service went viral.
And EDF energy and United Airlines aren’t alone: consumers the world over are fed up with bad customer service – and they’re making their thoughts known. This is a particularly dissatisfied customer bemoaning HP’s poor customer service standards on YouTube: At WordPress.com, there’s a dedicated blog for people to talk about their customer service nightmares, with posts ranging from “The Death of Customer Service” to “Service Matters” and one angry customer’s blunt offering, “Sh*tty Customer Service”.
Real Business eagerly awaits a catchy “EDF energy’s customer service sucks” tune from one of its customers looking to avenge their bad service experience.
So, do you think your firm provides good service? Are your customers happy with the service you offer? How do you deal with customer service complaints? Post your comments below.
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