Email etiquette: Top 10 tips when sending work emails

5. The signature 
A good email signature is one of the most vital elements of an email and, often, the simpler the design the better. A company logo, basic contact information, links to your social media and a disclaimer are all you need.

Any more than that and it can be really distracting. A massive company logo is not necessary and certainly neither is a picture of yourself.

6. Capital letters 
If you write in all-capital letters it will come across as if you’re shouting, as will the use of exclamation marks.

Don’t be trigger happy with punctuation as well. Ending an angry question with “?!?!?!?!” is a surefire way to get someone’s back up

7. The dangers of “reply all” 
We have all heard the stories of people who have hit the reply-all button to an email and sent something meant for just one person to the entire office.

This is at best embarrassing and at worst career damaging, so always double check that you click the correct reply button.

8. Cc vs Bcc 
This is a very subtle rule that many people often forget. If you need to send one email to many contacts think carefully before you use the cc box. Ask yourself whether all the recipients know each other and would they mind their email address being shared.

If the answer to either is no, use the bcc box – it is just common courtesy to keep others addresses private. 

9. LOL 🙂 
Abbreviations, emoticons and text-speak are becoming increasingly popular in work emails.

Perhaps not the best idea to use them when you are emailing someone for the first time, but once a relationship is built they can be a great way to keep things light hearted.

10. Make sure you send it to the right person 
This may sound too obvious, but sending your email to the right person is incredibly important and mistakes are regularly made.

Often typing in a contact’s first name will bring up their email, however don’t fall into the trap of assuming the right address will appear.

What other tips do you have?

Share this story

0 0 vote
Article Rating
Notify of
Inline Feedbacks
View all comments
Would love your thoughts, please comment.x
Send this to a friend