Her Majesty’s Revenue & Customs hasn’t had it easy of late. Rocked by suspect deals with corporate taxpayers, facing Parliamentary criticism for service standards and lack of leadership – and now facing a major overhaul of the tax system – it’s likely the taxman will want any crumb of comfort it can get.
So perhaps HMRC won’t be too upset to learn that the UK’s FDs think it distinctly average. According to a snapshot of current responses to the FDs’ Satisfaction Survey – which Real Business is running in association with ICAEW – nearly half of senior financial decision-makers give it a neutral three-out-of-five for satisfaction over the past year. A quarter of respondents have given it positive marks – fours and fives – outweighing those with more negative views. And the story is even better for the VAT man. Just 19 per cent of those who’ve completed the survey so far have a down on the VAT service from HMRC. It might not be the most resounding seal of approval – but it’s a slight salve in the wake of the Public Accounts Committee’s claim’s of double standards from treating ordinary workers and small firms less favourably than large companies. If you haven’t already, click here to complete the form (it takes about two minutes) – and encourage your fellow financial decision-makers to make their voice heard, not just in their own boardrooms and among suppliers, but across the UK.
We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies.
This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.