First published in 2002, this is a case study of the Island Line train company that made a success in an industry blighted by poor customer service and awful punctuality rates. Click here to read an inspiring story, with a twist in the tale.
Matthew Stibbe
First published in 2002, this is a case study of the Island Line train company that made a success in an industry blighted by poor customer service and awful punctuality rates. Click here to read an inspiring story, with a twist in the tale.
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