Just had our ISO and monthly management meeting – so exciting! My gut feeling that things were changing proved true.
Complaints have dropped like a stone, overtime is down, stress is down, output is up and so is morale. The change is so dramatic, it’s almost hard to digest – and incredibly hard to believe that this has all come about from the planning we did in the summer. Are we getting it right after all these years? Whatever the reason, staff are getting free pizza by way of celebration next week.