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Giving Everyone A Voice And Key Part To Play In Business Success: Thoughts From Carmel Group’s Ryan Timms


Carmel (UK) Ltd has placed itself within the UK’s top 50 mechanical and electrical companies, offering an extensive array of proficiency within the managed building services. Carmel Solutions (Co) Ltd operates under the Carmel Group banner and it operates in various aspects such as fit-out arm for small construction ventures. Another element of the Carmel Group is Carmel MEP Consulting which extends specialist mechanical, electrical, and public health (MEP) project solutions.

Merging these three entities under one flagship, Carmel extends strong assurance to their clients that they will be fully taken care of by a highly multiskilled multi-disciplinary group of professionals Group Director, Ryan Timms at Carmel, states that “The high quality of our people at each level in our organisation ensures we deliver marginal and major improvements at every stage, from pre- construction to maintenance, whilst leading on safety.”

Ryan’s words are based on the company’s remarkable client base, which incorporates a number of big brands, including Tesco, Sainsbury’s, Morrisons, Co-op, John Lewis and Amazon alongside several high level contractors. It’s a trail which covers the commercial, healthcare, education, office fit-out, refurbishment and light industrial divisions.

“We work across a diverse range of projects for our clients, including new space, refurbishments, initiatives, energy and carbon reduction projects, FM capital works, distribution, and support facilities,” Ryan remarks.

“We have the experience and capability to cater for their building services needs right from project inception and feasibility all the way through to post-completion after-care as and when required.”

Carmel Offices

Today, Carmel boasts approximately 130 employees. But although it’s reasonable in size, it continues to operate according to a so-called business” approach. “From the chairman right across all roles in the company, we believe everyone has a voice and a key part to play in the continuing and future improvement and success of the business,” Ryan states.

“We pride ourselves on the mental health and first aid training we provide for all our staff, in which we believe we’re firmly ahead of the game.” in December 2019, Carmel became an Employee Ownership Trust (EOT), which was a concept presented by the UK Government in 2014 to motivate more shareholders to form a corporate organisation that would provide more employee ownership. this type of business model is known to enhance staff engagement, rewards, and recruitment while boosting creativity and improving the performance of the business.

“We have elected EOT representatives who report directly to the board, bringing information regarding the results of employee surveys, or input surrounding suggested best practice, and who also communicate regular updates back to the staff,” Ryan clarifies. “The EOT has already provided a catalyst for the appointment of new directors from the senior management team.”

Carmel’s operational efficiency and strategic planning have enabled the company to develop new products, services and markets. Carmel has also taken steps to optimise its supply chain, strengthen its customer service and loyalty programs, and develop innovative digital strategies. It is investing in marketing and sales initiatives to reach new customers and tap into emerging trends.

The company is also focused on improving its environmental, social and governance (ESG) policies, with a particular emphasis on sustainability and ethical sourcing. In addition, Carmel is actively exploring diversification opportunities such as technology and online services. Overall, the company is making progress in these areas, and is well-positioned to capitalize on the new opportunities that are arising. With the right investments in its people, processes, and technology, Carmel is well-placed to continue to deliver long-term positive outcomes for its stakeholders.

“Ongoing challenges remain across the economy and the construction sector,” Ryan reflects.

“Labour availability and cost, material price increases, and fuel are all impacting margins and slowing down projects. Further economic uncertainty is created by the terrible events in Ukraine and the impact of high inflation across world markets. It’s a prosperous relationship, illustrative once again of Carmel’s ability to understand and meet its clients’ needs. “Knowing what our customers value is key to driving repeat business,” Ryan says.

“We pride ourselves on delivering high- quality projects and have an inherent capability to do so at pace.”

Looking ahead, Carmel is focused on consolidation of its existing structure, with a view to continuing its growth, and to the ongoing development of its employee skillsets.

“We’re also preparing to venture out into other potential markets from 2023 and beyond,” he uncovers. “We’re looking to further diversify our order book to include more work in the commercial office and living space sectors, such as student accommodation. Refurbishment also remains a strength of ours, and we’ll continue to explore opportunities in facilities upkeep and systems dilapidation.”

“Nevertheless, we have to continue to put ourselves at the forefront of the building services industry,” he continues. “Our innovation and our experience across the installation of mechanical and electrical systems gives us a key role to play in supporting many of the technologies that a 21st century building requires for control, performance, and sustainability. With smart buildings representing an integral component within the UK’s plans to reduce energy consumption, that’s only set to continue.”

Carmel is committed to delivering the highest quality of engineering, installation and maintenance for the QEH project. It has been working closely with the hospital’s project team since the start of the project, to ensure that all aspects of the installation meet the requirements of the client and are completed to the highest standards.

Carmel is also committed to ensuring minimal disruption to the hospital’s day-to-day operations during the installation and maintenance process. To ensure this, it has worked closely with the hospital’s team to ensure the installation is completed in accordance with their schedule and that all necessary safety measures are in place. Carmel is proud to be a part of the QEH project and looks forward to continuing to provide its clients with the highest quality of mechanical and electrical services.



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