In effect from 1 October, the legislation is designed to make it simpler for British businesses and customers to resolve disputes and know where they stand when it comes to the legalities of digital content.The decision comes as the nation’s shoppers are increasingly connected to the internet across multiple devices. Indeed, they spent over 2.8bn on music downloads, videos and games in 2014 an 18 per cent year-on-year increase. For the first time, the Consumer Rights Act will allow consumers to reject a faulty item within 30 days and get a full refund in a similar way they would be able to with a physical item in a store. Until now, it was unclear how long the digital refund window for should remain open for. “Whether it’s downloading music or buying a fridge freezer, the Consumer Rights Act makes it easier to understand your rights,” said business minister Nick Boles. UK consumers spend 90bn a month and it is important they are able to shop with confidence. These changes will also simplify the law for businesses so they can spend less time worrying about unclear and unwieldy regulations.
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