The business recently revealed profits were up from £16.9m to £25.6m during the first half of the year, as its some 1,7000 locations continued to be popular with the British public.
Its Glassdoor overall employee score was only 2.9 at the beginning of the year, but has now climbed to 3.8. Pizza Hut registered an identical 3.8 score, but was lower when decimal places were taken to three.
The rest of the top five included chicken-based restaurant Nando’s, Italian chain Carluccio’s and global coffee brand Starbucks.
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Commenting on why they enjoy working for Greggs, a weekend team member from Romford said: “[There is a] great team feeling, good discounts, [and] lots of promotional opportunities and location is never an issue.”
Another, a retail team member from Glassford in Scotland, added: “Everyone pulls together and helps each other out.”
Despite the likes of Greggs and Pizza Hut figuring highly, Glassdoor noted that three out of the ten score just 3.1 in employee reviews – even though the average score on Glassdoor for all employers being 3.2. The sector traditionally has a fairly low level of employee satisfaction.
Full top ten:
(1) Greggs – 3.8
(2) Pizza Hut UK – 3.8
(3) Nando’s UK – 3.6
(4) Carluccio’s – 3.4
(5) Starbucks – 3.3
(6) Whitbread – 3.3
(7) Wagamama – 3.3
(8) Domino’s Pizza UK – 3.1
(9) Pret A Manger – 3.1
(10) McDonald’s UK – 3.1
The survey results come against a backdrop of McDonalds bringing table service to the UK. Having trialled it in Australia, it is hoped the strategy will arrest falling sales figures. Recent figures revealed global corporate sales were down 0.7 per cent, while income fell 16 per cent.
Joe Wiggins, Glassdoor career trends analyst commented; “Bars, fast food outlets and restaurants tend to have relatively high staff turnover due to the nature of the work and the age profile of the workforce, but that doesn’t mean that they are not good places to work.
“While career opportunities might not match that of some other sectors, a company like Greggs heading this list shows that employee satisfaction can be high. This culture goes a long way to help recruit and retain staff. Greggs pay and profit share scheme are cited as key benefits for working there and this probably gives them the edge over the iconic brands of McDonalds and Starbucks.”
In a similar job satisfaction survey carried out across the wider business arena in December, the top six companies (Google, John Lewis, Microsoft, Accenture, Jaguar Land Rover and JP Morgan) were all awarded a score of 4.0 or more.