The survey revealed that 48 per cent of respondents experience hourly, daily and weekly availability and outage issues. Meanwhile, 21 per cent of those asked experience business downtime daily or hourly.
When questioned about IT environment complexity opinions are split. Some 40 per cent of respondents agree that their current environments are more complex compared to five years ago, with hybrid IT cited as the most difficult and complex to manage by 55 per cent. Looking forward five years, approximately half believe their current IT environment will simplify; yet, 30 per cent still believe complexity will increase. A shocking 52 per cent of respondents state that they do not have the ability to support the hybrid IT environment within a single IT governance framework.
This complexity is exacerbated by the proliferation of monitoring tools. Respondents revealed that on average, IT departments are using at least 13 monitoring tools to manage discrete applications in their IT estate. The number of tools was reported as high as 17 in large organisations.
The cloud is seen as a current and increasing challenge for IT departments, with the use of private cloud services more common than not. This leads to a large proportion of organisations having hybrid IT environments that make use of managed service providers (MSPs). Across the board approximately 50 per cent have part of their IT infrastructure as a managed service.
The three biggest challenges IT departments are currently facing are security, cloud and compliance (65 per cent, 36 per cent and 34 per cent respectively). In the next five years mobility of workforce is going to become increasing important, with IT leaders predicting that security (56 per cent), cloud (46 per cent) and mobility (41 per cent) are to become the biggest challenges IT departments face.
The prevalence of big data is also predicted to rise in the next five years. It makes the biggest jump in ranking (originally seventh on the list of nine, rising to fourth) with an eight per cent increase from 30 per cent to 38 per cent.