Recognise the business driversBusiness leaders need to change their perception and embrace the positives of mobile working. It extends much more than cost savings through reduced office space, it also makes for happier workers, who will stay with your company for longer. Businesses that implement mobile working will benefit from less staff “sick days”, plus parents can still work during school holidays and when children are ill. Also, staff can flex their hours and do more work for urgent projects when needed, as they aren’t restricted by office opening hours. When you give workers trust and flexibility, they will give you loyalty and flexibility in return.
Put the right tools in placeEmployees need to be effective when out of the office and be given the right hardware (e.g. phones/ laptops), system passwords and telephony software, so they can be seamlessly contacted without customers and colleagues having to consider their location. You also need to check that their home broadband will enable them to work effectively – many businesses are starting to offer home broadband subsidies as a benefit in kind to ensure that they have the best service in place.
Develop a pro-mobile cultureDo workers feel comfortable asking for and then working from home? Do you trust that they will be working? Business leaders must set the example by working remotely themselves and speaking positively about the experience and benefits. A company culture comes from the leaders – if they are positive about mobile working then it will trickle down through the company.
Put in processesLine managers must be confident that staff know how to use, and are using, technologies available so that they are just effective at their job when out of the office. There also need to be clear policies for working from home, such as allocated days and shared calendars. Ultimately, with transparency and communication, mobile working can be a great tool for increasing employee productivity and company revenue. Myles Leach, MD of NFON UK, the only true pan-European cloud PBX provider
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