This is a huge issue given that the cost of hiring a new employee is around 30,000. Given these staggering statistics, any dishonestly is crucial to identify right from the start.
An interview is one of the best ways to find out whether a candidates resume matches up against what they are saying. Since you typically only have one or two chances to check to see if a candidate matches their credentials, you have to make the most of it. If you get this wrong, you often see warning signs within a short time of the candidate taking the role. It can manifest itself in many ways: not being able to use a skill they said they have, inability to meet client or internal deadlines, and worst of all, a change in behaviour compared to how they presented themselves during the interview.
Luckily there are several steps an interviewer can take to remedy this and ensure a candidate is given several opportunities to tell the truth.
Create a welcoming environment
Building the optimum environment for a candidate interview is crucial. There still seems to be an understanding that putting a candidate under unnecessary pressure is the right way to conduct an interview. However, this is counterproductive to getting the candidate to open up and feel comfortable telling the whole truth. I often start an interview by saying I want to keep this very relaxed and informal to get a good gage of your personality and fit. You will see the candidate instantly relax, and give a sigh of relief. This doesnt mean that you can’t turn up the pressure if needed, but it completely reframes the interview.
Watch for we
There are a couple of linguistic clues that you can pick up on to check in and see if the candidate is telling the truth. The classic is We vs I. When you ask them to talk about a specific achievement or scenario in their career, listen for the first person singular tense. If they say we did this and what we did next,” I often ask them to tell me exactly what they did in the example, not what the team or company did. I would typically say, I noticed you are saying we a lot, what exactly did you do in this process If they are unable to speak confidently about their responsibilities, they probably arent true.
The nose knows
It is important to remember that body language needs to be congruent with all of the other behaviour in the interview. There is no known way of telling conclusively if someone is lying full stop. However, we can look at body language as another piece of evidence. An example of this is something called the Pinocchio effect. When we lie we tend to put ourselves under a lot of temporary stress and pressure and this causes the blood vessels in the nose to expand making the nose very itchy.
Nose touching has been a sign of lying amongst body language experts for some time. Bill Clinton famously touched his nose 24 times during the Monica Lewinsky testimony. I often find that negative and closed body language during an innocuous question is a sure sign of discomfort. Some examples are crossing of the arms, lack of eye contact and even shaking the head when they answer the question with a yes (this genuinely does happen).
Ask open-ended questions
Although this is now considered to be an obvious process, people conducting interviews still get questioning very wrong. Keep your questions open in order to get the candidate to give up as much information as possible. Make sure you are asking for examples and test those examples.
For example: You mentioned that you increased revenue year over year by 15 per cent, walk me through the process you went through to do this. These types of questions will give you an understanding of how the candidate thinks and acts as well as their true involvement in an achievement.
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Be sure to clarify inconsistencies
As soon as I spot an inconsistency from the candidate, I ask deeper questions to find out the truth. This can be uncomfortable so it also gives you a gauge to how the candidate can work under pressure. Probing questions like go into more detail for me on that answer; explain that in more detail, I didnt quite understand; what do you mean by that will help you get more information out of the candidate when you arent satisfied with the answer.
If you have created the right setting and opportunity for a candidate to tell the truth, yet you continue to spot tell-tale signs that they may be untrustworthy, and the information doesnt match up, then go with your gut. Particularly if you have given them a platform to explain themselves. Gut feeling is always interesting as it is often based on experience, so it shouldnt be discounted as evidence. The trick is to make sure you have investigated it. By using the tips above you will put yourself in a strong position during the interview process to test and trial a candidate’s integrity. If you feel that a candidate is still hiding something or not being honest, walk away.
Aaron Evans is global performance director of The Search Party.