
Words to use for building customer trust
When asked to explain their choices, interviewees praised “innovative” and “unique” as they distinguished companies from their competition without appearing hyperbolic, unlike “game-changing” and “visionary”. Barry Ryan, marketing manager of Tactus Group, knows the benefits of being innovative in a competitive industry. He said: “The technology industry moves so fast that if you fail to be innovative and iterate quickly then you can easily get left behind. “So, having the drive to discover the next big technology is crucial to being successful – and this can transcend to any business in any sector.” Words such as “ethical”, “qualified”, “proven” and “recommended” also ranked well, as they can be supported with evidence. Any company that is part of an ethical program (such as diversity hiring or environmental aid), has industry-specific qualifications or has received recommendations and praise from authoritative sources can easily back up their promotional rhetoric. On the other hand, language such as “adaptable” and “precise” is much harder to provide examples of, and could risk sounding generic and vague to customers.Words to avoid for building customer trust
Creating a tone of voice
Small businesses can greatly benefit from defining their brand’s tone of voice early in the company’s lifespan, then adapting it as they grow for building customer trust. A coherent tone of voice unifies your company’s language across all of its channels, helping to create a stronger identity in the mind of customers, whether you’re speaking with them through social media, traditional advertising, or updating existing customers with a subscriber email.Realistic
Customers know when a company is genuine and when they’re simply trying to gain attention, so make sure your company is everything it is claiming to be. This doesn’t mean short-changing your company’s ambitions; rather you should be mindful of your current progress and promote yourself accordingly. Every brand wants to be “industry-leading”, though this can only be claimed by companies who have a track record of success and innovation.Provable
Passionate
Rather than stating that your brand is passionate, show that it is through your tone of voice. Demonstrate that you understand your customers’ needs, desires, and fears, then show that your company is emotionally understanding. Many companies claim to be “disruptors” in their industry – they do so by having extensive knowledge of a problem or way things are done, showing this knowledge, and presenting themselves as an essential solution or improvement. Effectively promoting your business starts with knowing your company’s mission statement and being able to adapt it to any situation. Different mediums can greatly affect how much time you have to make yourself memorable to a customer. Company newsletters let you take your time and nurture your existing customers, while promotional gifts and ads need quick, striking language to be memorable and appeal to new consumers. Someone can be drawn to, or put off by, your brand in an instant, so it’s vital to stay away from technical and clichéd language for building customer trust. Isabell Neveux is director of marketing communications & product EMEA of ADLER Manufacturing [rb_inline_related]Share this story