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Lack of digital support holding back 55 per cent of UK employees

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It comes as 73 per cent of staff members said digital is vital to the future of their organisation. Interestingly, the words echo and complement those of Virgin boss Richard Branson, who said on 9 March that “businesses will fall behind if students leave school without vital digital skills.”

Brits said there are three key advantages, with remote working at 57 per cent, real-time information access for 50 per cent and time-saving for 46 per cent, boosting productivity and efficiency as a result. Meanwhile, 29 per cent said poor digital services hinder their ability to do the job.

Michael Keegan, CEO, Fujitsu UK & Ireland, said: “Today’s employees are well informed and understand the benefits digital can bring to them in the workplace. Outside of the workplace, they have constant access to high-quality consumer digital services and they therefore have expectations that the digital services they use for work should match this. 

“Employees are comfortable with using digital services but this enthusiasm will only thrive and prove a tool for business growth if it is matched by a continued focus on quality, effectiveness and crucially, training in the workplace.”

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Just over two-thirds at 67 per cent said their business should invest more in technology and apps within the next two years. Barriers cited included a lack of training for 50 per cent and poor awareness of what services available for 42 per cent. 

Looking at a breakdown of the industries demanding their employers embrace technology, 65 per cent in central government said they want to see more services and apps, followed by 57 per cent in utilities services and 53 per cent in the local government.

Although there is room for improvement, the digital workplace satisfaction is increasing gradually, according to the report, having risen from 29 per cent to 42 per cent over two years.

Keegan added: “There is no question that digital has had a significant impact on business. The rapid adoption of technology by consumers has led to organisations creating and delivering digital services to their customers at a rapid pace. This research suggests that employees have been left behind in the race to deliver digital. 

“Now is the time for these organisations to integrate their digital offering front and back of house to capitalise on the opportunities available. When staff are as enabled as their customers, organisations will truly reap the financial and efficiency rewards of a digital first business.”

Image via Shutterstock.

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