The story of the elevatorAccording to De Jong, automatic elevators initially suffered from the same PR problem as autonomous cars. People were used to seeing an elevator operator when they went to take a lift, and it seemed dangerous to go in alone. Some key features were added – a big red stop button, an alarm, a helpline to the outside world, even elevator music to help make customers less anxious. But the real pièce de résistance? Marketing the new automatic elevators with grandparents and toddlers. If something is safe for grandparents and toddlers, it’s safe for anyone, right?
Adapt and changeTransitions might happen slowly, but think about what technology you trust today that you might have been sceptical about 10, 20, even 5 years ago. People today regularly use parking assistance technology in their cars, make banking transactions on their phones, offer up their personal data to third parties for easy access to apps. According to the HSBC Trust in Technology report, consumers are confident in innovation, broadly speaking – around 67% believe technological advances make the world a better place. The report argues that “trust can be won as each technology becomes part of normal life and develops a track record. Businesses can help this process by raising awareness and educating consumers.” Overall, you certainly don’t have to take up new technologies if you have an aversion to them, and it’s only sensible to do your research – but it’s senseless to stick your head in the sand. It’s possible that a technology that fills you with dread today could be powering your business in the future. One day, maybe autonomous vehicles will be the new status quo, and we’ll be wondering what we were all so scared of.
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