MarketInvoice: How to maintain culture in a growing business

Wing-Kong Chan, who holds a senior operations role, took a job at MarketInvoice straight out of university, and is now one of its longest-standing employees. He considered working in bigger finance companies or banks, but was swayed by the attraction of a startup culture.

He says: My impression of a big corporate environment is that when you join you’re like the bots who just number-crunch, but here it’s been more like being thrown in at the deep-end and you’re given more responsibility it’s great for career development.

Chief architect Ivan Zlatev is also something of a veteran, having joined MarketInvoice in 2011 after a spell at IBM.

Its been an interesting ride over the past couple of years because it’s a constantly moving target, there hasnt been a moment when you’re in your comfort zone,” he says.

So how do you maintain a strong culture as the business grows Ari Last, head of commercial partnerships, speaks very passionately about the environment at MarketInvoice. He joined around a year ago from Betfair, a similarly entrepreneurial company albeit at a later stage in the journey from startup to corporate.

I was itching to go somewhere relatively small but with big ambitions,” he says. The culture here is really ambitious and energetic and there are some really bright people here.

The challenge for the business is how do you keep that culture which is so important and which everyone values so highly how do you keep that intact and improve upon it as you hire more people really quickly

MarketInvoice has used a number of measures to address this. Hiring the right people initially is of course important, but a lot of resource is also put into training and making the onboarding process as effective as possible. This includes a modular programme called MarketInvoice University.

Cooper says: When a business is moving quickly and you’re looking for salespeople to come in and be as accountable as quickly as possible, you can’t just expect them to turn up on their first day, be given a keyboard and phone and away they go.

Employees also partake in lunch and learn sessions, where different departments present their areas of expertise to the rest of the team, helping staff to see what they do in the context of the business as a whole.

Sometimes though it can just come down to the simple things, like regular team drinks and tournaments on the company fussball table.

Last says: Sometimes you think it sounds a bit gimmicky, but it’s really important. If you do that and you foster an environment of people taking responsibility, not being afraid to ask, being curious about the world around them, and wanting to learn more, then you’re on to a winner.

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