Never one to stand still, it was only in September that Marriott made a somewhat unexpected step into the virtual reality market with VRoom Service.The tech-savvy hospitality firm has experimented with mobile over the past couple of years to provide customers with simplified room service and so on, but the VR initiative saw headsets delivered to rooms to digitally provide guests with access to pastures new. During an interview with Real Business, Karen Olivares, Marriott’s senior director of brand marketing, said: “VR is here to stay. We don’t know what it will look like at the end, but it’s definitely here and I think it’s going to keep reshaping and reinventing itself until it finds a place to settle. “As far as VR, I feel it’s available to everybody. That’s why it was so important to have the first mover advantage.” Seemingly that type of innovative thinking can be demonstrated among the M&A department, with Marriott bidding $12.2bn – $11.9bn stock and $340m cash – to acquire Starwood, which has a portfolio including luxury hotel brands such as W and Sheraton. J.W. Marriott, Jr, executive chairman of the Marriott board, said: “We have competed with Starwood for decades and we have also admired them. I’m excited we will add great new hotels to our system and for the incredible opportunities for Starwood and Marriott associates.” The takeover has forged the world’s largest hotel company, spanning 5,500 hotels globally and 1.1m rooms, while combined pro forma revenue for the year ended 30 September hit $2.7bn.
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