Name:MendIT Industry/sector: IT repairs Date founded: 2011 Founder: Steve Ackers Location: Lancashire In business, finding answers to everyday problems is the nirvana. If you can turn solutions into a cost effective proposition you’re often onto a winner. And that’s exactly what MendIT has done. At present the experience for businesses and individuals suffering from issues like a damaged laptop or smashed smartphone screen is an exasperating one. Resellers have an angry customer on their hands, who in turn suffers from lengthy turnaround times. The whole process is a headache for all concerned. What MendIT has done is to completely turn this messy business into a slick and pain-free operation for both IT resellers and their end users. Having previously seen these issues at close quarters as the boss of an award-winning reseller, IT entrepreneur and founder Steve Ackers came up with an idea that could revolutionise the system of repairs and warranties in a way that makes life easier for the reseller channel and their customers. But it’s how the company operates which makes the whole operation genius.
Before launch, MendIT gained the necessary accreditations needed to carry out repairs for most of the major manufacturers and, at the same time, added the backing of the insurance sector to cover the costs of repairs. The business has its own team of highly trained specialist in-house repair engineers that carry out the work. This combination not only places MendIT in a unique position in the UK but creates significant barriers to entry for anyone thinking of emulating their success.
MendIT has achieved phenomenal growth. From a standing start in 2011 it has doubled turnover year on year and is on course for £2.5m in 2014-15. At the same time it has become an established brand in its sector. The company also already boasts 170 and counting of the UK’s IT resellers as customers and is sold by eight of the UK’s top ten resellers. According to the company, this growth did not come easy. “Internally a number of processes were initiated and evolved to make things like product registration user-friendly. Externally building the brand from scratch and establishing MendIT as a credible option in the sector has also taken time and energy.” But it’s paying off and with exciting plans to widen the scope, MendIT could very well be destined to become a household name in no time. It even holds the coveted title of UK’s number one computer repair specialist. By Shané Schutte
We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies.
This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
