Metro Bank offers leg up to SME customers with new partnership

The challenger bank has teamed up with the FPB – one of the UK’s largest not-for-profit business support bodies – to give its growing number of business customers access to the forum’s extensive advice services.

Business owners will benefit from the FPB’s support hub, which covers a range of SME topics including relevant legislation, employment issues and business development.

Metro Bank’s aim is to equip its business customers with all the resources they need to navigate every aspect of growing a company, from financial and legal challenges to the latest HR guidance and trends.

Business customers will also benefit from a discount on membership to the forum’s insurance advice service and be able to take advantage of the forum’s detailed compliance and startup guides.

Welcoming the partnership, SME owner and forum member, Sharon Dobson, said: “When you’re running a business, the breadth of issues that crop up, mean you can’t be an expert in everything.

“As a business owner I’m time-pressured, so a one-stop-shop like the forum where you’re assured of credible and relevant advice, makes a massive difference to the way I run my business. Words are one thing, but the practical advice the forum offers gives me the reassurance I need that I’m making the best decisions for both my customers and employees.”

The bank’s CEO Craig Donaldson said that joining forces with the forum would provide the practical help that business owners sorely needed. “We speak to customers every day and wherever they are in their journey, no matter their background or sector, they’re always hungry for advice,” he added.

Metro Bank’s announcement comes after the challenger said that at the end of 2017, it was winning 17 per cent of business owners switching bank accounts in London and the South East of England.

The news follows Metro Bank’s £1bn net lending pledge to SME customers in January, and its commitment to create 100 new jobs by the end of 2018 to support business customers.

FPB managing director Ian Cass said that collaborating with Metro Bank worked “on so many levels” for the forum. He added: “Metro Bank is truly trying to do business differently, wanting customers to be engaged fans, committed to growth and opening new stores across the country. They are genuinely focussed on understanding and helping small businesses to grow and thrive.”

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