Telling the truth about SME life today

Monday, 22 June 2009

Customers are a funny breed and I don’t mean that disrespectfully. My dog, Pete, is a funny breed and I love him to bits (well, most of the time). In both cases, though, behaviour can be a little individual. Sales has been having a very hard time from a potential new customer and apparently I am expecting that rare joy of a personal letter of complaint. Mrs. W., owner of a small design practice in Home Counties, is apparently arguing that our standard terms and conditions, clearly stated on all our literature, under which all new clients must pay on a pro-forma basis, should not apply to her.

The basis of her argument is that I sold to her at the Decorex Exhibition 18 months ago. This is not literally true as it has taken her all this time to place one very small order but I presume she means I sold the concept of our supplying her. Must make large note to self – do NOT sell to customers. They do not like it.



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