“They’re not incentivised to get the client to trade at a particular time and they’re not incentivised to take more out of the client than is, quite frankly, required,” says the boss of the foreign currency exchange broker.
“This system actually services the customers better because we don’t mind when they trade; all we care about is that they trade with us. Last year, a large number of our competitors found themselves without clients while we’re still growing at a very steady pace.”
Lee-Browne employs 27 staff in London and in Melbourne. He says it’s easy to motivate employees by means other than commission. “We train them well, we give them a nice working environment and we give them the freedom in their job to do what they think is best,” he says.
“At the end of the day, if the customer trades with us then we, as a team, benefit from the continued growth, and the future of the company is a lot stronger. It’s about team work and not a what’s-in-it-for-me attitude.”
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