I am a firm believer that any organisation is only as good as the people it hires, and here at Rant & Rave our people are fundamental to everything we do. Working in the technology sector, a growing, fast-paced and constantly changing industry, requires a very specific type of individual. One of the main challenges we face is that technology is all about “the next big thing” and so we are often pitching customers a product that they don’t even know, let alone know they need. Therefore, in terms of employees, it’s essential that you hire people who are knowledgeable and passionate about the product they are selling. As I’ve grown the business and expanded the team, when hiring “ravers”, I’ve always looked to bring in like-minded people with crucial traits. I look for people who are passionate, driven and happy to challenge the status quo. Finding these individuals is not easy as it’s a competitive market out there, but when you do find them it’s essential you keep them. How can you expect to build a successful company if your employees are coming and going at a rapid pace? When your work environment is essentially a revolving door, it’s virtually impossible for your organisation to maintain any momentum. Instead of focusing on the larger goals, managers are forced to re-train new employees constantly, as well as keep their other workers engaged. The longer employees stay in the job, on the other hand, the more skills they acquire. In theory, this means that the best workers are the most tenured workers. So what do we do with this recruitment issue to ensure staff retention at Rant & Rave? I’m a strong believer in “choose a job you love and you will never have to work a day in your life”, and so I want our team to wake up and look forward to what they’re doing that day. From a HR point of view, we have approached this in several ways. We look for the best talent, wherever they are in the country. In a modern workforce, and a business like ours, there is no need to have 100 per cent of the business based in the office. Instead, we have an agile workforce where employees can both work from home and be in the office for a few days a week. When they’re in the office, we have a new area complete with a games console, nail bar and table tennis for those all-important breaks. We are very clear with our staff and open about our values, and in return they get paid to deliver results which contribute towards the success and growth of Rant & Rave. If you take a look at our scores on Glassdoor, you’ll see we have a rating of 4.7 out of 5 and comments such as “doing things differently” and “great innovative company that cares tremendously about its employees”. We’ve even had employees recommend that relatives join the team – we really are one big family. Ultimately, in an age when our lifestyles mean that we are time poor and with technology evolving at rapid pace, we want to enable Ravers to do their job – whether this is at home, on a plane, train and in the UK or abroad. This might mean that we don’t conform to the typical corporate picture, but the proof is in the results – our team has grown by 25 per cent over the past year but many of the ravers who were with us one day are still with us today. Ravers are not easy to come by, and so we will continue to provide our team with a working environment that enables them to deliver their best results. A raver is not just for a few years, but for life.
This article is part of a wider campaign called Founders Diaries, a section of Real Business that brings together 20 inspiring business builders to share their stories. Bringing together companies from a wide variety of sectors and geographies, each columnist produces a diary entry each month. Visit the Founders Diaries section to find out more.
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